Our Process

Remodeling Tips

At SRJ, we understand that personal service and open communication are the keys to a successful remodeling project. Following are some tips to ensure a smooth remodel:

Establish good two-way communication with the remodeler. It’s essential to have good communication for a smooth remodeling project. Does the remodeler listen? Does he or she answer questions clearly and candidly? Can you reach him when you need to? Does he return phone calls promptly? Does he let you know when problems arise and work with you on solving them?

Make sure you have compatibility and “fit” with the contractor. You’ll spend a lot of time with your remodeler so it’s important to have a good rapport and trust in him.

Set a clear and mutual understanding about the schedule. You and your remodeler should agree on the schedule up front to avoid conflict and problems later in the project.

Request a written proposal. Often times, two people remember the same conversation differently. Get the proposal in writing and work with the remodeler to ensure it reflects your wishes.

Determine a clear and mutual understanding on the miscellaneous details. There are a lot of little details that need to be settled before work starts. What times of day will they be working? How will he access the property? How will cleanup be handled? How will they protect your property?

Remember to be flexible. Remodeling is an interruption of your normal life. Remember to be flexible during the project so that you can handle the unexpected and go with the flow.

Create a clear and mutual understanding of how Change Orders will be handled. With remodeling there is always the chance you may want to change materials or other project details during the job. Agree with your remodeler on how these changes will be handled before the start of work. Also understand that changes could affect the schedule and the budget, so it’s important you have all changes in writing.

Agree on a well-written contract that covers all the bases. The contract should include these elements: a timetable for the project, price and payment schedule, detailed specifications for all products and materials, insurance information, permit information, procedures for handling change orders, lien releases, provisions for conflict resolution, notice of your right under the Federal Trade Commission’s Cooling Off Rule (your right to cancel the contract within three days if it was signed someplace other than the remodeler’s place of business), and details on the important issues (such as access to your home, care of the home, cleanup and trash removal).

Tips adapted from “How to Hire Your Dream Remodeler” by Tom Higgins.